Account status and Locked Status

Account Status

Active

An account can have different statuses and when creating an account the first time the account by default gets the status Active.

To change an account’s status, go to the account’s Action Menu, select "Edit”.

Open

Closed 

When selecting status Closed the customer will not be able to view the account on the customer front end. From the back office interface, the administrator will be able to access the account. 

Open

All closed accounts are listed under the tab Terminated Accounts

Hidden

When an account is hidden, it is not visible to the customer on the front end. However, the administrator has full access to the account from the back office interface.  

Locked Account

From version 2.23 are there three new statuses that you can choose from when you want to lock an account. For example, you can now select if you want to lock the account just for the end customer on the customer front and still have it opened for Admin. When opening a new account default status will be opened. 

Locked (Front): locked for the end customer front, but can still be administrated from the back office and partner. 
Locked (Partner): locked for the partner and customer front, but can still be administrated from the back office. 
Locked (Admin): locked for admin, partner, and customer front. 

When an account is locked the account will receive a little lock symbol.