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The user will receive an email with a new password.
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Log in to by entering the user name and the new password. Click on Log In.
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Admin can from the back office interface manually force a password reset. Mark the checkbox “Manually Password Reset” that is found under the Detail tab. When logging into the customer front the user will receive the ticket to change the password.
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The setting, “Manually Password Reset” is also available across all lists in User Management The setting is also available in the CSV export.
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