...
On the main page of Bricknode Support. You can search in our knowledgebase for answers or raise a support request from the options belowthe support portal, you can easily find direct links to our extensive knowledge base and API documentation.
If you need assistance and can´t find the answer in our knowledgebase please submit a request in our portals.
Software Support
Question: Got a 'how-to' question? Ask away! Whether it's about using our software or navigating our services, we're here to provide clear, helpful answers to guide you every step of the way.
Report an issue: If there is a software incident
Question: "How-to-questions"
Request new features: New feature or orders for example reports
Request access: Request access to Bricknode Support
Billing: Question about the billing
...
Having trouble with our software? Let us know what's going on by filling out the form.
Request an order: Need to place an order or have a feature you'd like to see in our software? Share your request with us here. We value your input and will consider all suggestions to enhance our products and services.
Billing: Have a question about your bill or payment? We're here to help. Feel free to ask us anything related to billing, and we'll provide you with the assistance and clarity you need.
Submit a request to Software Support
Heading: Brief information about the request. When you start typing you will get a list of suggested KB - articles.
Description: please Please type as much information about the problem request/issue as possible
Priority: Urgent, Critical, Major, Minor and Trivial.
Attachments: to facilitate troubleshooting please attach a screenshot
Components: modules of BFS, Customer Front, Partner, Back office, or APIWhat is the impact on your business? Blocker, Critical, Major, and Minor.
Components: Please specify the system module or feature you need help with.
Press the button "Send" to submit the request.
...
...
You can view your requests by pressing clicking the menu "My requests"
Your request will be listed in a list, and you can choose if you want to see open, all, or closed requests in a drop-down menu.
Your requests can have different status
New: Bricknode have has received your request , but has not started working with on the issue.
Working: Bricknode have has started to work on the issue.
Waiting for IT: A developer is working on the issue, for example, bug
Waiting for Product Owner: The product owner group will estimate and schedule the new feature
Wating .
Waiting for customer: Waiting for an answer from the customer
Closed: The issue is solved. There is also a possibility to reopen the issue again if the problem returns.
...