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On the main page of Bricknode Support. You can search in our knowledgebase for answers or raise a support request from the options belowthe support portal, you can easily find direct links to our extensive knowledge base and API documentation.

If you need assistance and can´t find the answer in our knowledgebase please submit a request in our portals.

Software Support

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• Question: Got a 'how-to' question? Ask away! Whether it's about using our software or navigating our services, we're here to provide clear, helpful answers to guide you every step of the way.

• Report an issue:

  If there is a software incident 
• Question: "How-to-questions"
• Request new features: New feature or orders for example reports
• Request access: Request access to Bricknode Support
• Billing: Question about billing

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• Having trouble with our software? Let us know what's going on by filling out the form.

• Request an order: Need to place an order or have a feature you'd like to see in our software? Share your request with us here. We value your input and will consider all suggestions to enhance our products and services.

• Billing: Have a question about your bill or payment? We're here to help. Feel free to ask us anything related to billing, and we'll provide you with the assistance and clarity you need.

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Submit a request to Software Support

Heading: Brief information about the request. When you start typing you will get a list of suggested KB - articles.
Description: please  Please type as much information about the problem request/issue as possible
Priority: UrgentAttachments: to facilitate troubleshooting please attach a screenshot 
What is the impact on your business? Blocker, Critical, Major, and Minor and Trivial.
Attachments: to facilitate troubleshooting please attach a screenshoot 
Components: modules of BFS, Customer Front, Partner, Back office or APIComponents: Please specify the system module or feature you need help with.

Press the button "CreateSend" to submit the request. Image Removed

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You can view your requests by pressing clicking the menu "My requests"

Your request will be listed in a list, and you can choose if you want to see open, all, or closed requests in a drop-down menu. 

Your requests can have different status

• New: Bricknode

  have

  has received your request

  ,

  but has not started working

  with

  on the issue.

• Working: Bricknode

  have

  has started to work on the issue.

• Waiting for IT: A developer is working on the issue

  , for example: bug
• Waiting for Product Owner: The product owner group will estimate and schedule the new feature
• Wating

  .

• Waiting for customer: Waiting for an answer from the customer

• Closed: The issue is solved. There is also a possibility to reopen the issue again if the problem returns. 

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You can easily search among your requests. You need to enter the whole case number, for example

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, SUPPORT-

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XXXX

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You can easily add comments or attachments to the request. 

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You can also add participants to your requests, by pressing the button "Add people"clicking on “Share". The person that you add will aswell recive receive updates as well about the request. 

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