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- New: Bricknode have received your request, but not started working with the issue
- Working: Bricknode have started to work on the issue
- Waiting for IT: A developer is working on the issue, for example: bug
- Waiting for Product Owner: The product owner group will estimate and schedule the new feature
- Wating for customer: Waiting for answer from the customer
- Closed: The issue is solved. There is also a possibility to reopen the issue again if the problem returns.
You can easily search among your requests. You need to enter the whole case number, for example: SUPPORT-XXX
When you opened the request, you can easily add comments or attachments to the request.
You can also add participants to your requests, by pressing the button "Add people".
