The main page of Bricknode Support. You can search in our knowledgebase for answers or raise a support request from the options below.
- Report an issue: If there is a software incident
- Question: "How-to-questions"
- Request new features: New feature or orders for example reports
- Request access: Request access to our documentation about API and Configuration BFS
Submit a request in JIRA Service Desk.
Heading: when you start typing in the field "Heading" you will get a list of suggested KB-articles
Description: please type as much information about the problem as possible
Priority: Urgent, Critical, Major, Minor and Trivial.
Attachments: to facilitate troubleshooting please attach a screenshoot
Components: modules of BFS, Customer Front, Partner, Back office or API
Labels: tag you request
Press the button "Create" to submit the request.
You can view your requests by pressing the menu "My requests"
Your request will be listed in a list, and you can choose if you want to see open, all or closed requests in a drop down menu.
Your requests can have different status
- New: Bricknode have received your request, but not started working with the issue
- Working: Bricknode have started to work on the issue
- Waiting for IT: A developer is working on the issue, for example: bug
- Waiting for Product Owner: The product owner group will estimate and schedule the new feature
- Wating for customer: Waiting for answer from the customer
- Closed: The issue is solved. There is also a possibility to reopen the issue again if the problem returns.
When you opened the request, you can easily add comments or attachments to the request.
