...
Submit a request to Software Support
Heading: when Brief information about the request. When you start typing in the field "Heading" you will get a list of suggested KB articles.
Description: Please type as much information about the request/issue as possible
Priority: Urgent, Critical, Major, Minor and Trivial.
Attachments: to facilitate troubleshooting please attach a screenshot
Components: modules of BFS, Customer Front, Partner, Back office, or APIWhat is the impact on your business? Blocker, Critical, Major, and Minor.
Components: Please specify the system module or feature you need help with.
Press the button "Send" to submit the request.
...
You can view your requests by pressing clicking the menu "My requests"
Your request will be listed in a list, and you can choose if you want to see open, all, or closed requests in a drop-down menu.
Your requests can have different status
New: Bricknode have has received your request , but has not started working with on the issue.
Working: Bricknode have has started to work on the issue.
Waiting for IT: A developer is working on the issue, for example, bug.
Waiting for Product Owner: The product owner group will estimate and schedule the new featureWating for customer: Waiting for an answer from the customer
Closed: The issue is solved. There is also a possibility to reopen the issue again if the problem returns.
...